Effective Date: January 1, 2025
At Collision City, your privacy matters to us. We are committed to protecting the confidentiality of your personal, financial, and vehicle-related information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our auto body and paint repair services or visit our website.
1. Information We Collect
- Personal details: name, address, phone number, and email address.
- Vehicle details: make, model, VIN, license plate, insurance information, and repair history.
- Appointment, service, and transaction records.
- Payment details (processed securely through third-party providers).
- Website usage data such as IP address, browser type, and cookies (if you visit our site).
2. How We Use Your Information
- To schedule and manage service appointments efficiently.
- To provide repair estimates, updates, and invoices.
- To process payments securely and maintain accurate billing records.
- To communicate important updates, recalls, promotions, or shop services (with your consent).
- To assist with insurance claims by sharing necessary repair and vehicle details.
3. Information Sharing
We never sell your personal information. We may share your information only when necessary with:
- Insurance companies to assist in claims processing and approvals.
- Payment processors to complete secure transactions.
- Service providers such as IT, hosting, and communication platforms, under confidentiality agreements.
- Legal or regulatory authorities when required by law.
4. Data Retention
We retain customer and vehicle records only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once no longer required, data is securely deleted or anonymized.
5. Data Security
We use secure systems, encrypted communications, and administrative safeguards to protect your personal and vehicle information. While no system can be guaranteed 100% secure, we take all reasonable measures to reduce risks of unauthorized access or misuse.
6. Cookies & Website Data
If you visit our website, we may use cookies or analytics tools to enhance your browsing experience and improve our services. You can adjust your browser settings to disable cookies, though this may affect certain site features.
7. Children’s Privacy
Our services are intended for adults seeking auto repair. We do not knowingly collect or store information from children under 13. If we become aware of such data, it will be deleted immediately.
8. Marketing & Communication
With your consent, we may send you service reminders, repair updates, promotions, or newsletters. You can opt out anytime by following the unsubscribe instructions or contacting us directly.
9. Your Rights
- Request a copy of your personal data we hold.
- Request corrections or updates to your data.
- Request deletion of your data where legally permissible.
- Withdraw consent to marketing communications at any time.
10. Changes to This Policy
Collision City may update this Privacy Policy from time to time. Any changes will be posted here with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your information, please contact us:
📍 Collision City, 6041 Mission St. Daly, CA 94014
📧 Email: info@collisioncity.com
📞 Phone: (650) 300-1545